Global Hospitality and Tourism: Julian & Kim MacQueen Guest Experience Management

Degree:Bachelor of Science (B.S.)
Major:Global Hospitality and Tourism Management
Specialization:Julian & Kim MacQueen Guest Experience Management
Minor:Global Hospitality and Tourism Management
Department:Department of Commerce
Building 53, Room 120
(850) 474-2652
CIP Code:52.0901
Semester Hours Required For Degree: 120

The Julian and Kim MacQueen Guest Experience Management Program housed within the Department of Commerce employs a global approach to education via world-wide experiential learning opportunities enabling graduates to serve a multinational clientele. Students will be prepared to fill the growing international demand for leadership positions in resorts, events, convention and visitors bureaus, sport facilities, food and beverage, travel and tourism, spas, airlines, hotels, amusement parks, casinos, cruise lines, private clubs, and more. The complex nature of this industry requires creative problem solving, technical knowledge, communication skills, and leadership. 

Broad-based views of the guest experience management, hospitality, and tourism disciplines are offered through a common core of courses that promote an understanding of the interrelationships among the global hospitality and tourism industries, based on the underlying concepts of quality guest experience management and predictive analytics. This approach allows students to customize an emphasis and provides flexibility in career changes.

Program Requirements

In addition to the University’s general requirements, students seeking the B.S. in Global Hospitality and Tourism: Guest Experience Management must meet the requirements listed below.

A minimum course grade of “C” is required in all College of Business prerequisites and courses. Additionally, students must earn a 2.5 cumulative GPA in the major. Students should consult their advisor regarding courses which may satisfy both the General Education requirements and common prerequisites.

General Education

In addition to the General Education requirements listed on this page, students must satisfy all additional University requirements, including the Gordon Rule, multicultural, and foreign language requirements. With appropriate planning and coordination with an academic advisor, students may satisfy some of the general University requirements through the General Education curriculum. For a complete listing of general degree requirements, refer to the "University Requirements" section of this catalog.

General Education Curriculum:

B.S. Global Hospitality and Tourism: Guest Experience Management majors should take the following courses to satisfy components of the General Education curriculum:

Calculus with Business Applications
Elements of Statistics
Social Sciences3
Principles of Economics Macro

Multicultural Requirement:

Civics Literacy Requirement

Civic Literacy Requirement

The 2017 Florida Legislature amended Section 1007.25, Florida Statutes, to require students initially entering a State University System (SUS) and/or Florida College System (FCS) institution in 2018-2019 and thereafter to demonstrate competency in civic literacy.  The 2021 Legislature further amended Florida Statutes, requiring students to complete both a civic literacy course and exam. As a result, there are three cohorts of students currently matriculating at Florida public institutions subject to varying requirements. As demonstrated in the table below, the exact civic literacy requirements are based on the academic term in which a student first enrolled in a Florida public institution.

Students Included in Cohort Civic Literacy Competency Requirement
Cohort 1: Students first entering the SUS or FCS prior to fall 2018 None
Cohort 2: Students first entering the SUS or FCS in fall 2018 – summer A 2021 Complete a course or exam
Cohort 3: Students first entering the SUS or FCS in summer B 2021 (on or after July 1, 2021) and thereafter Complete both a course and exam

Additionally, the 2021 Legislature made two additional exceptions: approving the use of accelerated mechanisms for meeting the course competency requirement and exempting high school students who pass the Florida Civic Literacy Exam in high school from the postsecondary exam requirement. These two changes are in effect for Cohort 3.

There are multiple ways to satisfy this requirement. Students should work with their academic advisor to determine which option is best for their degree requirements/degree plan. 

Additional information can be found on our Civic Literacy website.

*BOG 8.006s.1007.25(4,a-b) 

Common Prerequisites

State-mandated common prerequisites must be completed prior to graduation, but are not required for admission to the program. See the Common Prerequisite Manual for course substitutions from Florida colleges and universities.

ACG 2021Principles of Financial Accounting3
ACG 2071Principles of Managerial Accounting3
ECO 2013Principles of Economics Macro3
ECO 2023Principles of Economics Micro3
HFT 2000Introduction to the Hospitality Industry3
Total Hours15

*Indicates common prerequisites which can be used to satisfy General Education requirements.

Lower Division Electives

Students must complete sufficient 1000/2000 level electives to satisfy at least 60 sh in the lower division. Current UWF students may use electives at any level (1000-4000) to meet this elective requirement.9
Total Hours9

College of Business Undergraduate Transfer Credit Policy

Undergraduate transfer credit for degree programs in the College of Business is awarded consistent with specifications in the UWF Catalog and the requirements of Florida's Common Numbering System.

The College of Business will not accept transfer credits for courses completed more than 15 years prior to the date of the request for acceptance of the transfer credits.

Normally, the College of Business will not accept transfer credits as equivalent to UWF business-related courses from institutions not accredited by AACSB. 

Students should seek guidance from their College of Business academic advisors on these matters.

Global Hospitality and Tourism Management Core

HFT 3053Travel and Tourism Management +3
HFT 3221Human Resources in the Hospitality Industry +3
HFT 3414Managing Front Office Operations +3
HFT 3814CManagement of Food and Beverage Operations +3
HFT 4426Hospitality Financial Analysis & Revenue Optimization +3
HFT 4503Service Experience Marketing for Hospitality Management +3
HFT 4945Internship and Career Development Preparation +1
HFT 4946Global Leadership Development II: Cross-Functional Training +1
HFT 4947Global Leadership Development III: Insights into Management +1
Total Hours21

Julian & Kim MacQueen Guest Experience Management Program Required Courses 

HFT 4277Resort Operations and Management +3
HFT 4343Planning and Design for the Hospitality Industry +3
HFT 4799Hospitality and Tourism Experience Management +3
HFT 3745Innovative Technologies for Hospitality & Tourism3
HFT 4753Special Event Management3
Total Hours15

Choose three elective courses (9 sh total) from: 

Global Hospitality and Tourism Management 

Choose three courses:9
Hospitality Safety, Sanitation and Risk Management +
Spa Management +
Contemporary Club Management +
Global Citizenship in Hospitality and Tourism +
Condominium and Vacation Interval Ownership +
Community Tourism Development +
Hotel and Resort Management +
Or advisor approved course +
Total Hours9

or Disney College Program 

Choose three Disney courses (offered only on-site with Disney)*: +9
Disney Corporate Analysis
Disney Advanced Studies in Hospitality Management
Disney Organizational Leadership
Disney Corporate Communications
Disney Human Resource Management
Disney Creativity & Innovation
Or 3000/4000 level advisor approved HFT or LEI elective(s) +
* Students interested in the Disney College Program should contact our advisor at (850) 474-2774.
Total Hours9

Major-Related Courses

FIN 3403Managerial Finance +3
GEB 3213Writing for Business: Theory and Practice +3
MAN 3025Management Fundamentals +3
MAN 3240Behavior in Organizations +3
MAR 3023Marketing Fundamentals +3
Total Hours15

Global Hospitality and Tourism Management

The Minor in Global Hospitality and Tourism Management exposes students to the courses that serve as a foundation for a management career in the hospitality and tourism industry. A grade of "C" or better is required on all minor courses. A minor in this area is comprised of 18 sh and is ideal for students who want to apply their major discipline within hospitality or tourism venues. This minor is not available to Global Hospitality and Tourism: Guest Experience Management or Global Hospitality and Tourism: Revenue Management and Predictive Analytics majors.

HFT 2000Introduction to the Hospitality Industry3
HFT 3053Travel and Tourism Management3
HFT 3221Human Resources in the Hospitality Industry3
HFT 3414Managing Front Office Operations3
HFT 3814CManagement of Food and Beverage Operations3
Choose one course from the following:3
Hospitality Safety, Sanitation and Risk Management
Resort Operations and Management
Planning and Design for the Hospitality Industry
Hospitality Financial Analysis & Revenue Optimization
Service Experience Marketing for Hospitality Management
Hospitality and Tourism Experience Management
Hospitality Innovation and Brand Design
Community Tourism Development
Or advisor approved course
Total Hours18